Trust & Privacy
Privacy is not just a feature at mortly — it is the foundation of everything we build. Here is exactly how we protect you.
How Your Data Is Protected
Four pillars of our privacy commitment
Anonymous by Default
Your personal information is never shared with brokers unless you explicitly choose to connect. Browse, compare, and evaluate completely anonymously.
Bank-Grade Encryption
All data is encrypted in transit and at rest using industry-standard AES-256 encryption. Your information is as secure as your online banking.
You Control Your Data
Download or delete your data at any time. We never sell your information to third parties. Period.
Verified Brokers Only
Every broker is licensed and verified. We continuously monitor for compliance and investigate any reported concerns.
What Data We Collect
Complete transparency about the information we gather and why
Account Information
- Loan amount and type
- Property type and general location (state/region)
- Timeline and urgency
- Special requirements or preferences
Purpose: To create and secure your account
Mortgage Requirements
- Email address
- Password (hashed, never stored in plain text)
- Communication preferences
Purpose: To match you with relevant brokers
Communication Records
- Full name
- Phone number
- Preferred contact method
Purpose: To facilitate and protect conversations
When Your Identity Is Shared
The answer is simple: only when you decide.
Submit Request
Your identity is completely hidden. Brokers only see your mortgage requirements.
Review Broker Responses
Your identity is still hidden. Compare brokers without any pressure.
You Choose to Connect
Only now is your contact information shared — and only with the broker you selected.
Broker Verification Process
Every broker on mortly goes through a rigorous verification process
License verification with provincial regulators
We verify every broker's NMLS license number and confirm it is active and in good standing with state regulators.
Professional background and reference checks
Brokers must verify their identity through a secure process that matches their professional credentials.
Ongoing performance and compliance monitoring
We review each broker's professional history, checking for disciplinary actions, complaints, and regulatory issues.
Regular review of client feedback and ratings
Verification is not a one-time event. We continuously monitor license status, review borrower feedback, and investigate complaints to maintain marketplace quality.
Report a Concern
If you ever have a concern about a broker on our platform, contact us at support@mortgagematch.ca. We investigate all reports and take appropriate action.
Your Privacy, Your Control
Ready to explore your mortgage options without compromising your privacy?
Submit an Anonymous Request